Our Returns & Refund Policy

100% Money Back Guarantee

If for whatever reason you are not satisfied with the item you have purchased from us, you may return it if you notify us within 7 days of receiving the order and we receive the product back within 30 days. Once we have received the returned item we will refund the amount paid or send a replacement to you.

Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy.

STEP 1: Locate your original order number. If you do not have your number on hand call UK & EU: +44 (0)1628 822243 or write to hello@torusbowl.com.

STEP 2: Include a reason for the return and ship your product to us with the order number written prominently on the package. Use a service that issues you a tracking number, such as FedEx® or UPS®.

STEP 3: Upon receipt of the product, we’ll issue you a credit for your order. If you want to place a new order, just give us a call or place a new order on our website.


Your return is subject to certain conditions – all returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.

Faulty Goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.

PO Box 3380